Samsung Tab E 9.6 Black Friday Offer

Frequently Asked Questions

Purchase a Samsung Galaxy Tab E 9.6” from a participating Walmart or Walmart.com and get $25 in Google Play credit.*

Valid Purchase Dates: 11/21/2018 - 12/31/2018

Do I have an eligible purchase?

If you purchased on a device payment plan or at full retail price a Samsung Galaxy Tab E 9.6 (SKU: SM-T560NZKZXAR) from a select Walmart retail location, either in-store or online between November 21, 2018 and December 31, 2018 then you have an eligible purchase.

What is the offer?

Between November 21, 2018 and December 31, 2018, purchase on a device payment plan or at full retail price a Samsung Galaxy Tab E 9.6 (SKU: SM-T560NZKZXAR) at a select Walmart location and receive a $25 Google Play credit, while supplies last.

When can I expect my Google Play Credit?

If your submission meets the Official Terms & Conditions requirements you will be emailed your $25 Google Play Credit within approximately 6 weeks from approval of Offer claim submission (please allow 2 weeks for review of your offer claim from the time of claim submission), while supplies last.

How do I redeem this offer?

  1. Purchase on a device payment plan or at full retail price a Samsung Galaxy Tab E 9.6 (SKU: SM-T560NZKZXAR) in-store or online from a select Walmart location between November 21, 2018 and December 31, 2018 (“Qualifying Purchase”) and save your receipt.
  2. Between November 21, 2018 and January 31, 2019, Visit https://promos.samsungpromotions.com/2018TabE (“Website”) to access the online registration form.
  3. Complete and submit the Offer registration form by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, telephone number, and date of birth. Participants will not be allowed to change their mailing address or email address after submitting.
  4. Provide date of Qualifying Purchases and upload a photograph of the original register receipt(s) showing the Qualifying Purchases by January 31, 2019.

Can I submit for more than one qualifying purchase?

There is a limit of one (1) reward per qualifying purchase.

I bought the Samsung Galaxy Tab E 9.6 from a non-participating retailer, am I eligible for this Offer?

No, only purchases from a participating retailer are eligible for this offer.

I previously bought qualifying product in one single transaction from a participating retailer, can I still participate in this Offer?

No, only Samsung Galaxy Tab E 9.6 devices purchased between November 21, 2018 and December 31, 2018 are eligible for this offer.

What information do I need to submit?

You must have your receipt in hand to fully complete the submission process. Once you have receipt, follow the prompts and complete all required forms on https://samsungpromotions.com/2018TabE to complete your submission.

Where do I find serial numbers on my Tab E 9.6?

Go to Settings and then search for and select Status. The status section of the tablet lists IMEI, Serial Number and other information. If you continue experiencing difficulty in finding your serial numbers, please contact Samsung customer service at 1-866-888-5503.

I lost my receipt/proof of purchase to the qualifying Tab E 9.6 purchase; can I still participate?

No, a valid receipt/proof of purchase is mandatory for participation in this Offer.

What happens if I don't submit my information online by January 31, 2019?

You will no longer be eligible for the Offer.

What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my Tab E 9.6?

Please make sure that you have entered all 15 digits.

What happens if I'm having problems submitting my claim?

If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-866-888-5503.

How can I check the status of my claim?

After you receive your registration confirmation email, you may visit https://promos.samsungpromotions.com/info/checkstatus to check your status. Follow the instructions to see your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.

I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?

  1. Please be sure to check your Spam folder (emails will be sent by noreply@samsungpromotions.com)
  2. If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?"
  3. If there hasn't been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.

What is my course of action if I am rejected?

You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on March 13, 2019. If you don’t receive this email, please contact Customer Support at 1-866-888-5503.
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