Samsung HA Chef Collection & TV Offer

Frequently Asked Questions

Receive $1,500 toward any Samsung TV when you purchase a Chef Collection built-in refrigerator and any two additional Chef Collection appliances. OR Receive $1,000 toward any Samsung TV when you purchase a Chef Collection freestanding refrigerator and any two additional Chef Collection appliances.*

Valid Purchase Dates: 4/1/2018 - 8/31/2018

Do I have an eligible purchase?

If you purchased a qualifying Samsung Chef Collection Freestanding Refrigerator plus any two (2) other qualifying Samsung Chef Collection Appliances from a participating retailer or if you purchased a qualifying Samsung Built-in Chef Collection Refrigerator plus any two (2) other qualifying Samsung Chef Collection Appliances from a participating retailer, then you have an eligible “Qualifying Purchase”. Qualifying Purchase must be completed from a participating retailer in-store or online between April 1, 2018 and August 31, 2018. Select Builder Accounts (as defined below) may participate in this Offer with a Qualifying Purchase made between March 1, 2018 and August 31, 2018. Purchases from Best Buy and Brandsmart are not valid in this Offer.

Qualifying Chef Collection Refrigerators and Appliances:
Freestanding Refrigeration
RF23M8960S4/AA
RF23M8960MT/AA

Built-in Refrigeration
BRF365200AP/AA
BRF425200AP/AA

Dishwasher
DW80M9990US/AA
DW80M9990UM/AA
DW60M9990AP/AA

Gas Pro Range
NX58M9960PS/AA
NX58M9960PM/AA

Wall Oven
NV51M9770SS/AA
NV51M9770SM/AA
NV51M9770DS/AA
NV51M9770DM/AA

Combination Wall Oven
NQ70M9770DS/AA
NQ70M9770DM/AA

Cooktop - Induction
NZ30M9880UB/AA
NZ36M9880UB/AA

Cooktop - Gas
NA30M9750TS/AA
NA30M9750TM/AA
NA36M9750TS/AA
NA36M9750TM/AA

Hood
NK30M9600WS/AA
NK30M9600WM/AA
NK36M9600WS/AA
NK36M9600WM/AA

Qualifying Builder Accounts
ACCOUNT
(Climatic Account) John's Appliance
All South Appliance
All, Inc.
Appliance Brokers Limited
BSI - Builder Specialties
Builder Source, Inc.
C&D Home Products
Capritta Appliances
Coastal Home Design
Custom Distributor
Factory Builder Stores
Harway
Jarrell
Metro Builders dba Metro Appliances
Monark
Morrison
Mountain High Appliance
Pirch
Setzers & Company, Inc.
Siano Appliance Distributors
Specialty
Texas Appliance

What is the offer?

Purchase a qualifying Samsung Chef Collection Freestanding Refrigerator plus any two (2) other qualifying Samsung Chef Collection Appliances from a participating retailer and receive a $1,000 Samsung.com Reward eCertificate to use towards the purchase of a new Samsung TV (after submitting valid offer claim as described below). Purchase a qualifying Samsung Built-in Chef Collection Refrigerator plus any two (2) other qualifying Samsung Chef Collection Appliances from a participating retailer and receive a $1,500 Samsung.com Reward eCertificate to use towards the purchase of a new Samsung TV (after submitting valid offer claim as described below). Limited time offer, while supplies last.

When can I expect my Samsung.com Reward eCertificate?

If your submission meets the Official Terms & Conditions requirements you will be sent your Samsung.com Reward eCertificate within approximately 2 weeks from approval of Offer claim submission (please allow 2 weeks for review of your offer claim from the time of claim submission), while supplies last.

How do I redeem this offer?

  1. Purchase a qualifying Samsung Chef Collection Refrigerator and any two (2) additional Chef Collection Appliances from a participating retailer in-store or online between April 1, 2018 and August 31, 2018 (Builder Accounts may purchase between March 1, 2018 and August 31, 2018) and save your receipt.
  2. Submit an online Offer claim form using one (1) of the following two (2) methods (either Online or Mail-in):
    1. Online:
      1. Visit samsungpromotions.com/ChefPackage (“Website”) to access the online Offer claim form.
      2. Complete and submit the Offer claim form by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, telephone number, and date of birth. Participants will not be allowed to change their mailing address or email address after submitting.
      3. Provide date of Qualifying Purchase and upload a photograph of the original register receipt showing the Qualifying Purchase. The file must be in .JPEG, .JPG, or GIF, format and may not exceed 8MB.
    2. Mail-in: Participant must legibly and fully complete the Offer claim form found at the bottom of these Terms and Conditions and mail it with the Qualifying Purchase receipt in an envelope to The Samsung Home Appliance Spring for Something New Offer, P.O. Box 251328, West Bloomfield, MI 48325 (collectively, the “Mail-In Envelope”). The Mail-In Envelope must be postmarked by February 28, 2019 and received by March 11, 2019.

Can I submit for more than one qualifying purchase?

There is a limit of one (1) claim per household.

I bought the Samsung Appliance Products from a non-participating retailer, am I eligible for this Offer?

No, only purchases from a participating retailer are eligible for this offer. Purchases from Best Buy and Brandsmart are not valid in this Offer.

I previously bought qualifying products in one single transaction from a participating retailer, can I still participate in this Offer?

No, only home appliances purchased between April 1, 2018 and August 31, 2018 are eligible for this offer. Select Builder Accounts (as defined above) are eligible for this offer with a Qualifying Purchase made between March 1, 2018 and August 31, 2018.

What information do I need to submit?

You must have your receipt in hand to fully complete the submission process. Once you have receipt, follow the prompts and complete all required forms on https://samsungpromotions.com/ChefPackage to complete your submission.

Where do I find serial numbers on my home appliance?

Check the side trim and bottom of your appliances. If you continue experiencing difficulty in finding your serial numbers, please contact Samsung customer service at 1-866-888-5503.

I lost my receipt/proof of purchase to the qualifying home appliance purchase; can I still participate?

No, a valid receipt/proof of purchase is mandatory for participation in this Offer.

What happens if I don’t submit my information online by February 28, 2019?

You will no longer be eligible for the Offer.

What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my home appliance?

Please make sure that you have entered all 14 or 15 digits.

What happens if I’m having problems submitting my claim?

If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-866-888-5503.

How can I check the status of my claim?

After you receive your registration confirmation email, you may visit https://promos.samsungpromotions.com/info/checkstatus to check your status. Follow the instructions to see your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.

I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?

  1. Please be sure to check your Spam folder (emails will be sent by noreply@samsungpromotions.com)
  2. If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
  3. If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.

What is my course of action if I am rejected?

You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on February 14, 2019. If you don’t receive this email, please contact Customer Support at 1-866-888-5503.
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