Samsung HA Chef Collection & TV Offer
Frequently Asked Questions
Receive $1,500 toward any Samsung TV when you purchase a Chef Collection built-in refrigerator and any two additional Chef Collection appliances. OR Receive $1,000 toward any Samsung TV when you purchase a Chef Collection freestanding refrigerator and any two additional Chef Collection appliances.*
Valid Purchase Dates: 4/1/2018 - 8/31/2018
Do I have an eligible purchase?
Qualifying Chef Collection Refrigerators and Appliances:
Gas Pro Range
Combination Wall Oven
Cooktop - Induction
Cooktop - Gas
Qualifying Builder Accounts
(Climatic Account) John's Appliance
All South Appliance
Appliance Brokers Limited
BSI - Builder Specialties
Builder Source, Inc.
C&D Home Products
Coastal Home Design
Factory Builder Stores
Metro Builders dba Metro Appliances
Mountain High Appliance
Setzers & Company, Inc.
Siano Appliance Distributors
What is the offer?
When can I expect my Samsung.com Reward eCertificate?
How do I redeem this offer?
- Purchase a qualifying Samsung Chef Collection Refrigerator and any two (2) additional Chef Collection Appliances from a participating retailer in-store or online between April 1, 2018 and August 31, 2018 (Builder Accounts may purchase between March 1, 2018 and August 31, 2018) and save your receipt.
- Submit an online Offer claim form using one (1) of the following two (2) methods (either Online or Mail-in):
- Visit samsungpromotions.com/ChefPackage (“Website”) to access the online Offer claim form.
- Complete and submit the Offer claim form by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, telephone number, and date of birth. Participants will not be allowed to change their mailing address or email address after submitting.
- Provide date of Qualifying Purchase and upload a photograph of the original register receipt showing the Qualifying Purchase. The file must be in .JPEG, .JPG, or GIF, format and may not exceed 8MB.
- Mail-in: Participant must legibly and fully complete the Offer claim form found at the bottom of these Terms and Conditions and mail it with the Qualifying Purchase receipt in an envelope to The Samsung Home Appliance Spring for Something New Offer, P.O. Box 251328, West Bloomfield, MI 48325 (collectively, the “Mail-In Envelope”). The Mail-In Envelope must be postmarked by February 28, 2019 and received by March 11, 2019.
Can I submit for more than one qualifying purchase?
I bought the Samsung Appliance Products from a non-participating retailer, am I eligible for this Offer?
I previously bought qualifying products in one single transaction from a participating retailer, can I still participate in this Offer?
What information do I need to submit?
Where do I find serial numbers on my home appliance?
I lost my receipt/proof of purchase to the qualifying home appliance purchase; can I still participate?
What happens if I don’t submit my information online by February 28, 2019?
What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my home appliance?
What happens if I’m having problems submitting my claim?
How can I check the status of my claim?
I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?
- Please be sure to check your Spam folder (emails will be sent by email@example.com)
- If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
- If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.