Flex Perfect Pair Offer
Frequently Asked Questions
Get a $200 Visa Reward Card when you purchase any qualifying FlexWash™ and FlexDry™ pair.*
Valid Purchase Dates: 1/3/2019 - 7/10/2019
Do I have an eligible purchase?
What is the offer?
When can I expect my Reward Card?
How do I redeem this offer?
- Purchase a qualifying FlexWash & FlexDry in the same transaction from a participating retailer in-store or online between January 3, 2019 and July 10, 2019 and save your receipt. Must buy both machines in the same transaction.
- Submit an Offer claim form:
- Visit samsungpromotions.com/FlexPerfectPair (“Website”) to access the online Offer claim form.
- Complete and submit the Offer claim form by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, telephone number, and date of birth. Participants will not be allowed to change their mailing address or email address after submitting.
- Provide date of Qualifying Purchase and upload a photograph of the original register receipt showing the Qualifying Purchase. The file must be in .JPEG, .JPG, or GIF, format and may not exceed 12MB. Offer claim forms, including all required information and documentation, must be submitted by October 8, 2019.
- Mail-in: Participant must legibly and fully complete the Offer claim form found at the bottom of these Terms and Conditions and mail it with the Qualifying Purchase receipt in an envelope to The Samsung Home Appliance Flex Laundry Perfect Pair Offer, P.O. Box 251328, West Bloomfield, MI 48325 (collectively, the “Mail-In Envelope”). The Mail-In Envelope must be postmarked by October 8, 2019 and received by October 18, 2019.
- Provide date of Qualifying Purchase and upload a photograph of the original register receipt showing the Qualifying Purchase. Offer claim forms must be submitted by October 8, 2019.
Can I submit for more than one qualifying purchase?
I bought the Samsung Appliance Product from a non-participating retailer, am I eligible for this Offer?
I previously bought qualifying products in one single transaction from a participating retailer, can I still participate in this Offer?
What information do I need to submit?
Where do I find serial numbers on my home appliance?
I lost my receipt/proof of purchase to the qualifying home appliance purchase; can I still participate?
What happens if I don’t submit my information online by October 8, 2019?
What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my home appliance?
What happens if I’m having problems submitting my claim?
How can I check the status of my claim?
I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?
- Please be sure to check your Spam folder (emails will be sent by firstname.lastname@example.org)
- If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
- If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.