Samsung 2019 Google Play Offer

Frequently Asked Questions

Get $50 credit on Google Play Movies & TV when you purchase a Samsung Q6D or Q7D from a participating retailer. Buy or rent the newest movies and shows on Google Play Movies & TV way before they hit DVD ― plus all your old favorites, too.*

Valid Purchase Dates: 3/15/2019 - 10/31/2020

Do I have an eligible purchase?

Between 3/15/2019 and 10/31/2020, if you purchased a qualifying Samsung Q6D or Q7D, from a participating BJ’s Wholesale, Costco, or Sam’s Club, then you may have an eligible purchase.

What is the Offer?

Purchase a qualifying Samsung Q7D or Q6D (qualifying models: QN85Q7DRAFXZA, QN82Q7DRAFXZA, QN75Q7DRAFXZA, QN65Q7DRAFXZA, QN55Q7DRAFXZA, QN49Q7DRAFXZA, QN82Q6DRAFXZA, QN75Q6DRAFXZA, QN65Q6DRAFXZA, QN55Q6DRAFXZA, QN49Q6DRAFXZA, QN43Q6DRAFXZA) at full retail price between 3/15/2019 and 10/31/2020, from a participating BJ’s Wholesale, Costco, or Sam’s Club and receive a $50 Google Play digital gift card. This Offer is available only at participating retail locations.

When can I expect my Google Play digital gift card?

If your submission meets the Official Terms & Conditions requirements you will be emailed your Google Play digital gift card at the time of approval of Offer claim submission and valid receipt (please allow 2 weeks for review of your Offer claim from the time of claim submission), while supplies last.

How do I redeem this Offer?

  1. Purchase a qualifying Samsung Q7D or Q6D (qualifying models: QN85Q7DRAFXZA, QN82Q7DRAFXZA, QN75Q7DRAFXZA, QN65Q7DRAFXZA, QN55Q7DRAFXZA, QN49Q7DRAFXZA, QN82Q6DRAFXZA, QN75Q6DRAFXZA, QN65Q6DRAFXZA, QN55Q6DRAFXZA, QN49Q6DRAFXZA, QN43Q6DRAFXZA) at full retail price between 3/15/2019 and 10/31/2020, from a participating BJ’s Wholesale, Costco, or Sam’s Club and save your receipt.
  2. Visit https://promos.samsungpromotions.com/MemberValue (“Website”) to access the online registration form.
  3. Between April 1, 2019 and December 31, 2020 complete and submit the Offer registration form by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address and telephone number. Participants will not be allowed to change their mailing address or email address after submitting.
  4. Provide date of Qualifying Purchase, TV Model & Serial Number and upload a photograph of the original register receipt(s) showing the Qualifying Purchase by December 31, 2020. The files must be in .JPEG, .JPG, .PDF, .PNG, or GIF format and may not exceed 12MB.

Can I submit for more than one qualifying purchase?

There is a limit of one (1) Offer Item per person/qualifying purchase.

I bought the Samsung Q7D or Q6D from a non-participating retailer, am I eligible for this Offer?

No, only purchases from a participating retailer are eligible for this Offer.

I previously bought a qualifying product from a participating retailer, can I still participate in this Offer?

No, Samsung Q7D and Q6D TVs purchased between 3/15/2019 and 10/31/2020, from a participating Costco, Sam’s Club, or BJ’s Wholesale are eligible for this Offer.

What information do I need to submit?

You must have your receipt in hand to fully complete the submission process. Once you have receipt, follow the prompts and complete all required forms on https://samsungpromotions.com/MemberValue to complete your submission.

Where do I find serial numbers on my TV?

You can get the model number and serial number by going to Menu → Support → Contact Samsung. Please click here for additional details.

I lost my receipt/proof of purchase for the Samsung Q7D or Q6D purchase; can I still participate?

No, a valid receipt/proof of purchase is mandatory for participation in this Offer.

What happens if I don’t submit my information online by December 31, 2020?

You will no longer be eligible for the Offer.

What happens if I’m having problems submitting my claim?

If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-866-888-5503.

How can I check the status of my claim?

After you receive your registration confirmation email, you may visit https://promos.samsungpromotions.com/info/checkstatus to check your status. Follow the instructions to see your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.

I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?

  1. Please be sure to check your Spam folder (emails will be sent by noreply@samsungpromotions.com)
  2. If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
  3. If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.

What is my course of action if I am rejected?

You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on January 7, 2021. If you don’t receive this email, please contact Customer Support at 1-866-888-5503.
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