Black Friday POWERbot Offer

Frequently Asked Questions

Purchase two (2) or more qualifying Samsung home appliance products $2,999 or greater in the same transaction (Chef Collection and all accessories are not eligible) from a participating retailer in-store or online and receive (1) Samsung POWERbot R7040 at a $499 value.*

Valid Purchase Dates: 11/18/2018 - 11/29/2018

Do I have an eligible purchase?

If you purchased two (2) or more qualifying Samsung home appliance products $2,999 or more in the same transaction (Chef Collection and all accessories are not eligible) from a participating retailer in-store or online then you may have an eligible purchase. All purchases must occur in the same transaction and be on the same receipt. Qualifying Purchase must be completed from a participating retailer in-store or online between November 18, 2018 and November 29, 2018.

What is the offer?

Purchase two (2) or more qualifying Samsung home appliance products $2,999 or more in the same transaction (Chef Collection and all accessories are not eligible) from a participating retailer in-store or online and receive a R7040 POWERbot Robot Vacuum (VR1AM7040WG/AA), after submitting valid offer claim and receipt as described below. Limited quantity of Offer Items available; Offer only valid while supplies last. Offer limited to one Offer Item per household.

When can I expect my POWERbot vacuum?

If your submission meets the Official Terms & Conditions requirements you will be sent your POWERbot Vacuum within approximately 3-8 weeks from approval of Offer claim submission (please allow 2 weeks for review of your offer claim from the time of claim submission), while supplies last.

How do I redeem this offer?

  1. Purchase two (2) or more Samsung home appliance products $2,999 or more in the same transaction (Chef Collection and all accessories are not eligible) from a participating retailer in-store or online between November 18, 2018 and November 29, 2018 and save your receipt.
  2. Submit an Offer claim form using one (1) of the following two (2) methods (either Online or Mail-in):
    1. Online:
      1. Visit https://promos.samsungpromotions.com/powerbot (“Website”) to access the online Offer claim form.
      2. Complete and submit the Offer claim form by February 16, 2019 by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, telephone number, and date of birth. Participants will not be allowed to change their mailing address or email address after submitting.
      3. Provide date of Qualifying Purchase and upload a photograph of the original register receipt showing the Qualifying Purchase. The file must be in .JPEG, .JPG, or GIF, format and may not exceed 12MB.
    2. Participant must legibly and fully complete the Offer claim form found at the bottom of these Terms and Conditions and mail it with the Qualifying Purchase receipt in an envelope to The Samsung Home Appliance POWERbot Black Friday Offer, P.O. Box 251328, West Bloomfield, MI 48325 (collectively, the “Mail-In Envelope”). The Mail-In Envelope must be postmarked by February 16, 2019 and received by February 26, 2019.

Can I submit for more than one qualifying purchase?

There is a limit of one (1) claim per household.

I bought the Samsung Appliance Products from a non-participating retailer, am I eligible for this Offer?

No, only purchases from a participating retailer are eligible for this offer.

I previously bought qualifying products in one single transaction from a participating retailer, can I still participate in this Offer?

No, only home appliances purchased between November 18, 2018 and November 29, 2018 are eligible for this offer.

What information do I need to submit?

You must have your receipt in hand to fully complete the submission process. Once you have receipt, follow the prompts and complete all required forms on https://samsungpromotions.com/powerbot to complete your submission.

I lost my receipt/proof of purchase to the qualifying home appliance purchase; can I still participate?

No, a valid receipt/proof of purchase is mandatory for participation in this Offer.

What happens if I don’t submit my information online by February 16, 2019?

You will no longer be eligible for the Offer.

What happens if I’m having problems submitting my claim?

If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-866-888-5503.

How can I check the status of my claim?

After you receive your registration confirmation email, you may visit https://promos.samsungpromotions.com/info/checkstatus to check your status. Follow the instructions to see your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.

I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?

  1. Please be sure to check your Spam folder (emails will be sent by noreply@samsungpromotions.com)
  2. If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
  3. If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.

What is my course of action if I am rejected?

You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on February 23, 2019. If you don’t receive this email, please contact Customer Support at 1-866-888-5503.
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