Samsung TV and Xbox One Bundle Offer

Frequently Asked Questions

Purchase both a qualifying Samsung QLED TV and a Xbox One and you’ll get a $100 Visa® Virtual Reward.

Valid Purchase Dates: 6/17/2018 - 6/30/2019

Do I have an eligible purchase?

If you purchased a qualifying Samsung TV and an eligible Xbox One console from any accredited retailer, including internet retailers either in-store or online between June 17, 2018 and June 30, 2019 then you have an eligible purchase. Qualifying Purchases may be made at different retailers but must be made within thirty (30) days of each other. Offer is not valid on purchases made from Best Buy.

What is the offer?

Purchase a qualifying Samsung TV and an eligible Xbox One console from any accredited retailer, including internet retailers either in-store or online between June 17, 2018 and June 30, 2019 and receive a $100 Visa® Reward Virtual Account. Qualifying Purchases may be made at different retailers but must be made within thirty (30) days of each other. Offer is not valid on purchases made from Best Buy.

Eligible TVs include: QN75Q9FNAFXZA, QN65Q9FNAFXZA, QN65Q9FNAVXZA, QN82Q8FNBFXZA, QN75Q8FNBFXZA, QN65Q8FNBFXZA, QN55Q8FNBFXZA, QN55Q8FNBVXZA, QN65Q7CNAFXZA, QN55Q7CNAFXZA, QN65Q7CNAVXZA, QN55Q7CNAVXZA, QN65Q75CNFXZA, QN55Q75CNFXZA, QN75Q7FNAFXZA, QN65Q7FNAFXZA, QN55Q7FNAFXZA, QN55Q7FNAVXZA, QN75Q75FNFXZA, QN65Q75FNFXZA, QN55Q75FNFXZA, QN82Q6FNAFXZA, QN75Q6FNAFXZA, QN65Q6FNAFXZA, QN55Q6FNAFXZA, QN49Q6FNAFXZA, QN55Q6FNAVXZA, QN82Q65FNFXZA, QN75Q65FNFXZA, QN65Q65FNFXZA, QN55Q65FNFXZA, QN49Q65FNFXZA;

Eligible Xbox One console models include: CYV-00001, FMP-00001, 234-00301, 234-00324, 234-00399, 234-00347, ZQ9-00342, ZQ9-00319, ZQ9-00288, 234-00226, ZQ9-00374, 234-00180, ZQ9-00202, ZQ9-00317, ZQ9-00248, 23C-00001, 2DZ-00002, 234-00025, 234-00051, ZQ9-00041, 23N-00001, ZQ9-00043, 234-00033, 234-00068, ZQ9-00028, ZQ9-00074, 234-00055, 234-00061, ZZG-00002, ZZG-00028, ZQ9-00051, 234-00105, 234-00151, 234-00128, 234-00152, ZQ9-00001, ZQ9-00109, ZQ9-00132, 234-00001, KF6-00053, 5C6-00083, 5C6-00037, 5C5-00025, KF6-00026, 5C6-00017, 5C7-00042, 7UV-00077, 6RZ-00118, KF6-00064, 6QZ-00026, 6RZ-00022, 6RZ-00050, KF7-00043, KF6-00058, 5C7-00143, KF7-00050, KF7-00096, KG4-00051, TM3-00002, 7UV-00239, 7UV-00163, K7F-00044, 5C5-00081, KF7-00146, 5C6-00136, 5C7-00239, KF6-00086, KF7-00151)

When can I expect my Visa® Virtual Reward Account?

If your submission meets the Official Terms & Conditions requirements you will be emailed your Visa Virtual Reward Account within approximately 12 weeks from approval of Offer claim submission (please allow 2 weeks for review of your offer claim from the time of claim submission), while supplies last.

How do I redeem this offer?

  1. Purchase any qualifying Samsung QLED TV and Xbox One console (see above or see terms for complete list of eligible models) in-store from a participating authorized Samsung dealer between June 17, 2018 and June 30, 2019 (“Qualifying Purchase”) and save your receipt. Qualifying Purchases may be made at different retailers but must be made within thirty (30) days of each other. Offer is not valid on purchases made at Best Buy.
  2. Between June 18, 2018 and September 28, 2019, Visit https://promos.samsungpromotions.com/Xbox (“Website”) to access the online registration form.
  3. Complete and submit the Offer registration form by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, telephone number, and date of birth. Participants will not be allowed to change their mailing address or email address after submitting.
  4. Provide date of Qualifying Purchases and upload a photograph of the original register receipt(s) showing the Qualifying Purchases by September 28, 2019.

Can I submit for more than one qualifying purchase?

There is a limit of one (1) reward per household.

I bought the Samsung TV and Xbox One console from a non-participating retailer, am I eligible for this Offer?

No, only purchases from a participating retailer are eligible for this offer. Purchases made from Best Buy are not valid in this Offer.

I previously bought qualifying products in one single transaction from a participating retailer, can I still participate in this Offer?

No, only TV and Xbox One consoles purchased between June 17, 2018 and June 30, 2019 are eligible for this offer.

What information do I need to submit?

You must have your receipt in hand to fully complete the submission process. Once you have receipt, follow the prompts and complete all required forms on https://samsungpromotions.com/Xbox to complete your submission.

Where do I find serial numbers on my TV and Xbox One?

Check the side trim and bottom of your TV and Xbox One. If you continue experiencing difficulty in finding your serial numbers, please contact Samsung customer service at 1-866-888-5503.

I lost my receipt/proof of purchase to the qualifying TV and Xbox One purchase; can I still participate?

No, a valid receipt/proof of purchase is mandatory for participation in this Offer.

What happens if I don’t submit my information online by September 28, 2019?

You will no longer be eligible for the Offer.

What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my TV and Xbox One?

Please make sure that you have entered all 14 or 15 digits.

What happens if I’m having problems submitting my claim?

If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-866-888-5503.

How can I check the status of my claim?

After you receive your registration confirmation email, you may visit https://promos.samsungpromotions.com/info/checkstatus to check your status. Follow the instructions to see your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.

I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?

  1. Please be sure to check your Spam folder (emails will be sent by noreply@samsungpromotions.com)
  2. If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
  3. If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.

What is my course of action if I am rejected?

You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on October 5, 2019. If you don’t receive this email, please contact Customer Support at 1-866-888-5503.
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